Reservations

By booking a tour from Begaa Tours (referred to in these conditions as “we” or “us”), you will be accepting these conditions on behalf of yourself and all other persons using our services under a booking made by you.

Booking Procedures & Payments

Once you have agreed on the quoted itinerary and price, we will raise a detailed itinerary and invoice with payment details. Your booking will be confirmed after we receive the initial 100% deposit of your invoice. We accept payments via Visa, MasterCard, PayPal, and bank transfer.

Changes to your booking

We will make all possible arrangements for your booking with no additional charges. If you need to make any changes, please contact us as soon as possible and confirm with us your request in writing. Again, we will try to accommodate you so there are no extra charges, but we cannot guarantee it. If changes are not possible to be made to your booking for whatever reason, you have the option to move forward with your originally booked arrangements or cancel and pay the cancellation charges (if any) per below.

Cancellation Policy

Please notify us as soon as possible if you wish to cancel your travel arrangements in writing. The cancellation charge is contingent on the number of days we have received your written cancellation notice before the start of your travel. If you cancel:

• Cancel up to 30 days in advance for a full refund.

Unforeseen Circumstances

Due to unforeseen circumstances, we reserve the right to cancel your tour or trek. If such an event should occur, we will refund any sum you have already paid to us, including the deposit, but we are not liable to pay any additional compensation to you. Unforeseen circumstances include, but are not limited to, natural or nuclear disasters, war or threat of war, riots, terrorists, fires, adverse weather conditions, and others.

Special Requests

Any special requirements that are important to your booking (dietary, medical, wheelchair assistance, or others) must be provided to us before you book in writing. We will pass the information on to our vendor partners to ensure a safe and enjoyable experience for you. If there are special requests we are unable to meet, we will advise you in writing before booking your trip. Please let us know of any preferences that you may have while making the reservation (hotel locations, bed configurations, etc.), and we will try to accommodate all your requests. No compensation will be paid if such requests cannot be fulfilled.

Insurance

We do not provide any insurance. It is your full responsibility to obtain appropriate travel insurance. We strongly encourage you to have travel insurance in the event of illness, cancellation, lost baggage, delays, and others.

Our responsibility

We will accept liability should any part of your travel arrangements not be as described per your booking and not be of a reasonable standard. We will pay reasonable compensation (limited to the maximum amount paid to us for that portion of the travel arrangements) unless there is no fault on our part or with our vendor partners. Please note that we assume no responsibility whatsoever for personal injury, illness, damage, death, or loss incurred during your trip.

Travel Documentation

You are responsible for ensuring the possession of valid required travel documents. Your passport must be valid for 6 months prior to entering the country. It is the sole responsibility of the tour participant(s) to ensure that all passport and visa requirements are met prior to our tour departure date.

Privacy & Confidentiality

We take full responsibility to make sure that proper security measures are in place to secure the private and confidential information that you provided us during the booking. Your collected information will be used to make reservations with hotels and with any other third-party vendors as needed to complete your travel arrangements. We will share your dietary, medical, or any disability information with necessary vendor partners to ensure a safe and enjoyable trip for you. In booking with us, you consent to this information being passed on to all relevant persons.

Complaints

In the unlikely event that you are unsatisfied with our service, please immediately contact your driver/hotel/guide, who will work to help resolve the issue immediately. If this is not possible, please contact us in writing with details of the matter.